RETURN & REFUND POLICY

At, “A Rare Bird,” we aim to please!! However, if you find you are not entirely satisfied with your purchase, we are happy to help! Mama bird wants her chicks happy!! 

PLEASE NOTE
Our products are handmade and one-of-a-kind, therefore, there may be slight variations with each piece. It’s what makes us special!

We also like to keep things fresh and exciting, so we have limited quantities and create new pieces often. Most of our items are oversized and “comfy.”

Please choose wisely.

SALE ITEMS AND ACCESSORIES (HATS) ARE FINAL SALE. NO EXCEPTIONS

RETURNS
Please inspect all items immediately upon receiving them.

•  All returns require the tags and receipt, regardless of the reason.
•  Returns are accepted for STORE CREDIT ONLY!
•  You have 14 days from the date of purchase to return the item. Items returned after 14 days will not be accepted.
•  Do NOT return any item without contacting us first.
•  For any damaged item you must contact us within three days of receipt.  Please include details of the damaged item and email it to rarebirdretail@gmail.com
•  To be eligible for a store credit return, the item must be unused and in the same condition you received it.
•  Customer is responsible for return shipping costs. Shipping costs are non-refundable.
•  Any “A Rare Bird” items purchased at another store, must be returned to the store where it was purchased.
•  In the event a desired item is out of stock, a store credit will be given.

REFUNDS

Once your return is approved, a store credit will be issued. 

SHIPPING

• Shipping costs will be adjusted for orders shipped outside the continental United States.
•  All orders will ship within 7-10 business days, unless otherwise notified.
•  Free shipping for any orders over $75.00. No P.O. Boxes please.
•  Flat rate shipping fee of $20.00 for every order under $75.00.
•  We are not responsible for orders delivered to the wrong address. It is the responsibility of the customer to ensure the correct shipping address is provided.
•  We are not responsible for lost or stolen packages. In the event this occurs, please contact UPS to submit a claim.
• There are no exceptions to this policy.
•  By paying your invoice, you are agreeing to these terms and conditions.